Contai Co-Operative Bank Ltd.
Grievance Management System

At our grievance desk, we prioritize transparency and efficiency in resolving your issues. We believe in clear communication and timely actions to address your concerns and ensure your satisfaction.

Login / Lodge Complaint Track Ticket

Grievance Escalation Policy

Level 1: Branch Office

Complaints are first handled directly by the concerned Branch Manager.

TAT: 10 Days

Level 2: Superintendent (A&D)

Automatically escalated if unresolved at Level 1, or if manually re-opened.

TAT: 10 Days

Level 3: CEO / Managaer (HO)

Final escalation level for persistent grievances demanding executive review.

TAT: 10 Days

Re-open Policy Customers can manually re-open a resolved complaint within 14 days of resolution. It will automatically escalate. After this period, resolved tickets are permanently closed.
External Escalation If a customer remains displeased even after resolution of grievance at Level-3, they may visit the RBI Ombudsman Portal.

Customer Portal

Level-1 Branch

Level-2 Suptd.

Level-3 CEO

System Admin